POSITION: Membership Coordinator
TEAM: Development
REPORTS TO: Assistant Director, Major Gifts

SUMMARY

Reporting to the assistant director, major gifts, the membership coordinator is responsible for raising approximately $350,000 annually through general membership support. The coordinator is the primary contact for general member and donor inquiries.

RESPONSIBILITIES

  • Work with the assistant director, major gifts to help develop, write, and coordinate member renewals and acquisition appeals through direct mail, email, and social media to increase revenue and grow the membership
  • Produce membership emails from start to finish, including drafting, editing, running approvals, set up, segmentation, and testing
  • Answer phones, respond to membership emails, and provide excellent donor relations and stewardship on member inquiries, such as donation and contact information, interest in programs, event registration assistance, and adjust payments
  • Help to implement, promote, and administer the Council’s monthly and quarterly giving program, including reviewing open balance accounts, updating credit card information, and collecting overdue payments
  • Help develop and project manage membership promotions for both general membership and the President’s Club at Council events and digital promotions (website, social media), working closely with the communications and the next generation teams
  • Manage and supervise production of in-house development materials including acknowledgement letters and invoices for the major gifts and membership teams
  • Create and run database reports to track general membership fundraising efforts, promotions, monthly revenue, renewal statuses, donor conversion rates, and number of members
  • Maintain and update database records to ensure accurate data
  • Build relationships and solicit members giving between $40-$5,000 by phone, email, and in-person
  • Promote membership with prospective members at major Council events 
  • Occasionally assist at the front desk to relieve the reception and database services assistant in meeting/greeting Council constituents and handling incoming calls
  • Provide support at Council events approximately 3 – 4 times monthly (registration, ushering, etc.), requiring some evening and early morning hours
  • Perform other projects as assigned
     

QUALIFICATIONS

  • A bachelor’s degree and a minimum of 1+ years’ experience in fundraising, marketing, or a non-profit organization
  • Creative and analytical thinker; detail-oriented problem solver who meets deadlines, shows initiative, works well independently and as part of a team, is flexible, has high emotional intelligence, and adapts easily to new situations
  • Excellent verbal/written communication and donor relations skills, including the ability and desire to both solve problems for members and find new donors or encourage upgrades
  • Extensive knowledge of and experience using MS Office (Word, Excel, and Outlook)  
  • Experience with customer relations management (CRM) software such as Salesforce; and email marketing software, such as Pardot, preferred


The Chicago Council on Global Affairs is an independent, nonpartisan membership organization that provides insight – and influences the public discourse – on critical global issues. We convene leading global voices, conduct independent research, and engage the public to explore ideas that will shape our global future. The Council is committed to bringing clarity and offering solutions to issues that transcend borders and transform how people, business, and governments engage the world. Learn more at thechicagocouncil.org and follow @ChicagoCouncil. 

TO APPLY

Please email a cover letter and résumé as Word documents to hr@thechicagocouncil.org. Other career opportunities can be found on the Council’s website at www.thechicagocouncil.org. EOE